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Frequently Asked Questions

1Do I need an account in order to purchase books?

It is not necessary to make an account to purchase anything on our website, however it makes check-out easier next time you’d like to make a purchase.

2My account is missing/not letting me log in, what happened?

When we updated our website, we were unable to import our customer accounts. You will have to create a new account.

3Do you accept orders over phone?

For your convenience, we recommend ordering on our website. If you have trouble ordering online, contact us and we can help. We do not usually take orders over the phone, but can under certain circumstances.

4Do you offer free shipping?

Yes, we do offer free shipping for orders that are over $35.00 (USD).

5Do you ship internationally?

Yes; we do not frequently ship internationally, but we charge extra for international shipping. This cost is dependent on the location as customs and carriers have differing charges. To find out specifics, please contact us.

6What is your return policy?

Contact Customer Service within 14 days from the date you received your book to receive a Return Authorization (RA) number. Do not return your book without a RA number or you will not receive a refund.

You will have to pay for return shipping if for any reason you do not need your book anymore. We will pay for return shipping if we have made a mistake, such as sending you the wrong textbook. The price we paid to ship your book (free shipping) will be deducted from the total of your order.

Any books shipped out that are being returned must be returned in the same condition. Ex: If a book was shipped out brand new in shrinkwrap, we must receive it in its original shrink wrap with all contents accounted for. If not, refunds may be reduced from the total amount to make up for the missing content.

7Can I cancel my order?

Contact us immediately if you need to cancel an order. If the item has already been shipped, we will not be able to cancel your order, and regular Return Policy will apply.

8How do I find out the condition of a used book?

Used books may contain highlights and minimal markings. We will not ship you any book that is considered damage (torn pages, torn cover, water damage, etc.)

9Do used books come with a CD and/or an Online Access Code?

Used books may or may not come with a CD. Please contact Customer Service if you want to confirm. Online Access Codes will not be included with a used book. We will not accept responsibility for purchases of used books requiring access codes for the class.

10What form of payments do you accept?

We use PayPal Express for checkout. Please see Paypal’s Accepted Payment Methods for more information.

11How do you determine prices?

Pricing is based entirely on demand.

12If I order my book today, how soon will my book be shipped?

Orders placed before 1:00 pm CST will be processed same day, Orders placed after 1:00 pm CST will start being processed the next day. We ship out books within 2 business days as some orders require the full 2 days to process (excluding weekends and holidays) from the date that we receive your order.

13How are bulk orders shipped?

We ship bulk orders via ground as we take a few days to process, gather, and ship the books. Shipping cost on bulk orders is based on the total weight of the bulk order. Please inquire with Customer Service to receive the correct shipping cost. Bulk order shipping is not free.

14Can bulk orders be returned?

We do not accept returns on bulk orders.